Policies & FAQ

Making a Return - the basics

--> Please message or email me to start the process! Receiving mail without any contact first can be confusing on my end & I want to make sure the return/exchange process goes as smoothly as possible for you!
--> Please include any printed invoices or receipts in the package you are mailing back. This will help us quickly identify the items and process the return/exchange quicker.
--> All packages returned will receive a return shipping label. I can email this label to you. Mailing your item(s) back in the same box you got them in is preferred.
--> To return your items please package them the way they arrived. For these pieces to come back to us we need them back as safely as they came to you!

 

Fit, Style, & Sizing

Today was mail day (woohoo!) everything looks great, but some of my rings aren't fitting right. 

If you have received any jewelry that isn't fitting right or looking the way you imagined it, please let me know! I will happily work with you to find the right size and style. If you simply want to return the piece we can do that too! I ask that all returns for sizing issues be made within 10 days of your mail delivery date. Please make sure that these items are returned with no scratches on the silver or the stones. 

 This ring isn't fitting me, so I'm going to take it to my local jeweler to be resized.

Before you bring an Ocean's Edge piece to a new set of hands, check in with me to see if I have your size as an option. Once your ring has been worked on by someone else the piece will become a final sale item. Resizing a ring with a stone in it can be a tricky process, you will need to find someone with the right equipment so they do not damage the stone. I'm happy to provide some tips on this!

Broken Jewelry

My pieces arrived scratched, chipped, or broken!

All pieces are inspected and carefully packaged with no damage prior to getting mailed. Any pieces that arrive damaged please send me photos of the damage & the state the package was in when you received it. Please begin this process within 10 days of the mail delivery date. If damage is due to transit in the mail we can file a claim through USPS. To receive store credit for the damaged goods, mail us back the broken bits! I'll email you a gift certificate good to be used for any Live Show invoices or online purchases. 

I've only been wearing this piece for a week and the stone popped out!

The test drive of your new piece hasn't been going so great, no problem. I'll work with you to help fix or replace this piece. If you find that the stone or setting is loose within the first 30 days of receiving your item, mail it back to us! We can determine if we can fix the piece or send you store credit. 

I replaced the chain that broke with the same style, but this one broke too!

Don't worry! This can happen when we are trying out new styles of jewelry. Our daily activities may not always work with the styles we fall in love with. There are tons of different styles of rings, chains, earrings, and pendants that could work for you. I'm always happy to find alternatives that you'll still love and want to wear everyday. 

Contact me to start this process, we can chat about what works & doesn't work for you with that piece. Please let me know within 30 days of the mailing date if a piece has broken on you while you've been out there trying to live your best life. I ask that you mail the broken pieces back to me and upon receiving the pieces I'll send you a store credit. 

 

Layaway

Layaway (payment plan) is eligible for items $100 and up. Customers may only have one item on layaway at a time. 30% deposit is due upon first invoice. This deposit is from the total of the tagged price (ex. $100 total, deposit comes to $30). 

To make payments, send a message to Ocean's Edge Silver on Instagram or reach out via email. Payments can be made in any amount. Please ensure to be making at least one payment a month to keep your layaway active. 

Layaway payments can also be added onto regular invoices from LIVE shows. Please just indicate how much you would like added to your invoice. 

The final layaway payment invoice will include shipping.

I finally got my layaway item but it doesn't fit!

Send me a message or email! I'm happy to discuss your options. If we can find another size or style that works better I'm happy to offer an exchange.

All layaway payments if returned will receive store credit only. This includes any cancelled invoices or inactive layaway accounts.